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Boomerang Software Call Center Software Solution
Boomerang Call Center Software has the capability to be easily integrated to various systems, e.g. CRM system integration or integration to billing systems.
The voice and data pathways are linked through a set of new technologies called computer telephony integration (CTI). The Call Center allows automatic Call Distribution and queuing, screen pops, intercommunication, call recording and real-time/historical management reporting.
CallCenter Features
- Intellectual voice menu.
- Conversation recording, data/statistics collection, reports.
- Complete integration with billing system as well as with troubleshooting tracking system.
- Caller Information Display.
- Missed Call Enumeration.
- Loading and call queue control.
- Registration and classification of incoming calls by the operator.
- Task formulation by the operator, based on the incoming calls, and when necessary redirecting the tasks to the appropriate personnel responsible for task implementation.
- Task implementation process monitoring by the system coordinator and supervisor is enabled.
- Notification of task completion within the deadlines set by system coordinator and supervisor.
- Creation of the priority database “FAQ” for operators.
- Registered call Search function using different criteria.
- Coordinator ability to monitor operator work quality on a random selection basis, by listening to the client communication records.
- Flexible system administration. Capability of adding new users, grouping them in sections, and setting priorities.
